Sales & Customer Service Support

• Lighting Inside Sales & Customer Service Support
• Toronto, ON
• $45-60K Base Salary, Bonus Opportunity, 100% Employer-paid Extended Benefits +

SALES & CUSTOMER SERVICE SUPPORT
Compensation: $45,000-$60,000 Base Salary, Bonus Opportunity, 100% Employer-paid Extended Benefits, and more.
Location: Toronto, ON
Employment type: Full-time, in-office
Industry Segment: Lighting

ABOUT OUR CLIENT
Our Client is a well-established and respected lighting agency representing a curated collection of innovative and design-forward lighting brands from around the world. They work with architects, interior and lighting designers, engineers, builders, and end-users across residential, commercial, and hospitality sectors, providing lighting solutions that balance design, performance, technology, and functionality. In addition to lighting products, our Client provides lighting design, specification, scheduling, and technical support to help integrate lighting solutions throughout the project lifecycle. Their approach is collaborative and detail-oriented, with a focus on supporting project teams and delivering thoughtfully considered lighting solutions.

ABOUT THE ROLE
The Sales & Customer Service Support role provides prompt, knowledgeable service to walk-in end-users and customers - answering calls, preparing small quotes, confirming order ETAs and statuses, processing payments, and supporting warranty claims and returns - while flexibly supporting the Sales and Customer Service teams between showroom needs. This role is designed as an entry point into Dark Tools, offering meaningful career growth opportunities within the lighting industry.

The Sales & Customer Service Support role works within our Client's Sales & Customer Service department, supporting walk-in end-users and existing customers directly from the showroom and front office. The role works closely with Architectural Lighting Specialists, Senior Designers, Customer Service, Quotations, Purchasing, Warehouse & Logistics, and Accounting to confirm order status, ETAs, payment processing, warranty claims, and returns. The showroom experiences significant downtime between visitors, so this role covers the floor for short periods on an as-needed basis and supports other Sales & Customer Service priorities the rest of the time.

WHAT YOU WILL BE DOING

• Telephone & Reception Support
• Showroom & Walk-in Customer Support
• Client Intake & Message Handling
• Sales Order & Payment Support
• Warranty & Returns Support
• Product & Purchase Order Support
• Inside Sales Support
• General Support
• Performs other related duties consistent with the role as required

THE IDEAL CANDIDATE
The Sales & Customer Service Support role is tech-savvy, personable, and comfortable balancing quiet administrative periods with short bursts of active customer engagement. The role approaches walk-in inquiries with confidence and professionalism, using company systems efficiently to prepare accurate quotes, confirm ETAs, and process payments without unnecessary delay. It calls for genuine curiosity about the technical side of lighting products, a service-oriented attitude, and comfort learning new systems quickly. This role is well suited to someone early in a design career, someone drawn to customer service and inside sales, or someone with an electrical engineering background who is a strong cultural fit. Our Client provides product and systems training, and this role offers a genuine path for growth within the company.

WHAT YOU BRING

• Tech-savvy, with the ability to quickly learn and navigate the company's systems and platforms, such as ERP and CRM (required).
• Comfort preparing small, straightforward quotes independently within approved limits (required).
• Basic technical understanding of lighting products and applications, or a strong aptitude and curiosity to learn (preferred; can be developed).
• Ability to use the company's ERP and CRM systems to prepare quotes, check ETAs, and process payments (required).
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) (required).
• Strong general computer literacy and comfort learning new systems and tools quickly (required).
• Friendly, professional, and welcoming with walk-in customers and phone/email inquiries (required).
• Clear, timely written and verbal communication (required).
• Comfortable with a role that includes quiet administrative periods and short bursts of active showroom coverage (required).
• Flexible and adaptable, willing to shift between tasks as priorities require (required).
• Reliable and dependable, especially given as-needed floor coverage responsibilities (required).
• Genuine curiosity about the technical side of lighting products (preferred).
• Collaborative team orientation across departments (required).

QUALIFICATIONS

• No specific degree required; open to candidates fresh out of design school, with a background in customer service or inside sales, or with an electrical engineering or lighting design background who are a strong cultural fit.
• Experience in a client-facing or customer service environment is an asset.
• Genuine interest in building a career in the lighting industry; Our Client provides product and systems training.

HOW IS SUCCESS MEASURED

• Quote accuracy & turnaround — walk-in quotes under $5,000 are accurate and issued promptly.
• Timeliness & responsiveness — ETA, order status, and PO status inquiries are answered within agreed timeframes.
• Payment accuracy — in-person and payment portal transactions are processed correctly and reconcile without discrepancy.
• Warranty & returns quality — warranty claims, RCs, and RRs are processed accurately and documented completely.
• Customer experience — walk-in coverage, calls, and customer interactions are professional, prompt, and welcoming.
• Flexibility & reliability — effectively balances showroom coverage with other assigned Sales & Customer Service tasks.

WHAT'S IN IT FOR YOU

• $45,000-$60,000 Base Salary
• Biannual bonus opportunity based on company and market performance
• 100% employer-paid benefits
• Two weeks' standard vacation, increasing with tenure
• Additional paid time off around long weekends and an extended paid holiday closure over Christmas/New Year
• On-site parking
• Training and professional development
• Casual, collaborative, and eclectic workplace culture
• Beautifully designed functioning showroom office setting
• Opportunity to be part of an exciting technology transition, including increased automation and AI-supported workflows

If This Isn't You, But.... This sounds like someone you know, DMC has a $500 referral award program. Introductions are always welcome!

DMC Recruitment uses a CRM system that includes AI-assisted screening and summary. However a human consultant makes the final decision on the suitability of every candidate for every role. This posting is for an existing vacancy.

If you're interested in this opportunity, we encourage you to apply.

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