Operations & Customer Experience Coordinator

Operations & Customer Experience Coordinator
Regina, SK
Garage Doors / Building Products

Position Overview:

Our client is seeking a highly organized, customer-focused, and operationally driven Operations & Customer Experience Coordinator to support their growing Regina branch. This central hub role coordinates office administration, customer interactions, inventory management, and operational support to ensure a seamless experience for customers and efficient internal operations across sales, service, and installation. The role reports to the Branch Manager and works closely with sales, service, and operations teams.

Key Responsibilities:

• Customer Experience & Front Office
  • Serve as first point of contact (phone, email, in-person)
  • Provide product/service knowledge, handle inquiries, quotes, and service requests
  • Support walk-in traffic and counter sales; maintain professional, responsive service
• Office Administration & Coordination
  • Maintain organized documentation, files, and correspondence
  • Coordinate schedules for service, installation, and sales teams
  • Support internal communication and leadership reporting/administrative tasks
• Accounting & Bookkeeping Support
  • Create invoices and process payments (counter and account)
  • Manage accounts receivable and follow up on outstanding balances
  • Enter bills and support basic bookkeeping processes
• Inventory & Operational Support
  • Monitor and maintain inventory levels; conduct cycle counts and resolve discrepancies
  • Support purchasing and ordering decisions; collaborate with operations to ensure availability
  • Improve inventory processes and data accuracy
• Sales & Business Support
  • Assist in sales flow management, quoting, order entry, and job tracking
  • Help ensure timely execution of jobs and customer commitments
  • Contribute to improving close rates and customer satisfaction

Qualifications & Requirements: Required:

• Previous experience in the garage door industry or related building materials industry
• Strong understanding of garage door products (residential & commercial) and service/installation workflows
• Proven experience in office administration, customer service, and inventory coordination
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities

Preferred:

• Experience with service scheduling/dispatch systems
• Familiarity with ERP or field service management software
• Basic financial acumen (AR/AP, invoicing, job costing)

Key Competencies:

• Customer-first mindset; professional and solution-oriented
• Operational discipline; detail-oriented and process-driven
• Accountability and ownership of tasks
• Adaptability in a fast-paced, growing environment
• Team collaboration and cross-functional support

Why This Role Matters:

This position drives branch-level operational efficiency, ensures consistent, high-quality customer experiences, supports revenue growth through coordination and execution, and maintains inventory accuracy and availability.

Education:

• High school diploma required; post-secondary education in business, administration, or related field preferred.

What's on Offer:

• Competitive compensation and opportunity to grow with a developing branch. Specific benefits/details to be discussed during the hiring process.

Please apply to nkittlitz@dmcrecruitment.com