General Manager

General Manager
Building Materials / Distribution
Calgary, AB

On behalf of our client, a leader in garage door manufacturing and distribution, we are seeking a hands‑on General Manager to lead a new Calgary distribution center. This role will focus on owning facility operations, driving operational excellence, growing revenue through proactive customer engagement, and developing a high-performing team. The General Manager s accountable for P&L performance, safety and compliance, inventory and fulfillment accuracy, and delivering exceptional customer service while continuously improving processes.
Key Responsibilities:

• Execute company operational processes across receiving, inventory management, fulfillment, and shipping to ensure accuracy and efficiency.
• Lead continuous improvement initiatives to reduce costs, scrap, and damage and increase productivity.
• Take full P&L ownership of the distribution center; identify opportunities to enhance profitability through smarter workflows and resource planning.
• Conduct proactive sales outreach and customer engagement to grow revenue and strengthen market presence.
• Recruit, coach, and lead warehouse, delivery, and office personnel (approx. 4 employees); foster accountability, safety, teamwork, and empowerment.
• Build strong customer relationships; act as the face of the distribution center and resolve customer concerns to ensure smooth delivery experiences.
• Use data and KPIs to measure performance and drive operational decisions aligned with business goals.
• Oversee facility safety, cleanliness, and compliance with company and OSHA standards.
• Support branch staff with product knowledge and customer service best practices.
• Perform other duties as required to meet organizational needs, including participation in the set‑up and opening of the distribution center.

Qualifications:

• Minimum 5-7 years of warehouse or distribution center management experience.
• Demonstrated success managing budgets, P&L statements, and logistics operations.
• Proven ability to motivate, lead, and develop teams in a fast‑paced, hands‑on environment.
• Strong interpersonal, verbal, and written communication skills; experience in customer‑facing roles.
• Mechanically inclined with working knowledge of hand and power tools.
• Strong analytical skills; comfortable using KPIs and data to drive decisions.
• Valid driver's license required.

Education:

• College degree or equivalent combination of education and experience preferred.

Working Conditions / Requirements:

• Immediate start; participate in distribution center set‑up and opening.
• Fast‑paced, high‑volume distribution environment; non‑climate‑controlled warehouse.
• Frequent lifting (50-75 lbs.), standing, and manual labor; attention to detail and adaptability to shifting priorities.

What's On Offer:

• Competitive salary and benefits package.
• 10 days PTO in the first year and 9 paid holidays from day one.
• RRSP with automatic company contribution.
• Collaborative, entrepreneurial culture where ideas and leadership matter.

What We're Looking For:

• A natural leader with ownership mentality and pride in performance.
• A self‑starter who makes decisions and drives improvement.
• A problem‑solver and innovator who leads by example and builds strong teams and customer relationships.

To apply: Please contact nkittlitz@dmcrecruitment.com for a confidential discussion.

Note: DMC Recruitment uses a CRM system that includes AI-assisted screening and summary; a human consultant makes the final decision on candidate suitability. This posting is for an existing vacancy.