Customer Service Manager

Customer Service Manager
Mississauga, ON

Our client is a highly respected, growth-oriented organization within the building products industry. With continued expansion underway, they are investing deliberately in leadership and bench strength to support the next stage of growth. They are currently seeking an experienced Customer Service Manager to take ownership of a capable team of CSR's within their Mississauga office, and further strengthen customer experience, internal collaboration, and sales support.


The Role

This role will lead, mentor, and develop the customer service function (8+ CSRs), with a clear focus on service consistency, accountability, and partnership. Working closely with sales, operations, and external B2B customers, the Customer Service Manager will bring structure and strategic thinking to how the team operates, while remaining engaged in day-to-day execution. This is a hands-on leadership role for someone who enjoys building teams, improving processes, and helping a growing business operate at a high level of standards.



Key Responsibilities

• Lead, coach, and develop a customer service team to deliver a consistent, high quality customer experience.
• Set clear expectations, performance standards, and service metrics aligned with business growth
• Foster working relationships with sales, operations, and other key internal stakeholders
• Identify opportunities to improve processes, workflows, and systems to support scale
• Drive a customer-first mindset while balancing efficiency, accuracy, and responsiveness
• Support strategic planning initiatives and ensure effective execution at the team level

Experience and Profile

• B2B customer support experience is required. Background in building supplies, wholesale distribution, or a related industry is strongly preferred
• Minimum of 5+ years of experience at the manager or supervisor level within a customer service function
• Proven track record of strategic planning and execution within a growing organization
• Able to effectively lead, mentor, and manage a team of 8+ CSR's
• Highly organized, detail oriented, and process driven
• Collaborative leadership style with the ability to influence cross functionally
• Confident communicator who builds trust with both internal teams and external partners

Compensation Disclosure Ontario
Base salary is targeted in the range of $110,000 - $120,000 plus performance related bonus, comprehensive benefits, RRSP, and 3 weeks' vacation


The Opportunity


This is a unique opportunity to join a respected business known for long term employee retention and a strong employer reputation. You will take ownership of a capable team and play a direct role in guiding the organization through its next phase of growth. The business offers a clear runway for professional development and career advancement within a stable, expanding environment.

This role will appeal to a customer service leader who enjoys building teams, improving performance, and playing a meaningful role in a company's continued success.



Please via the DMC website. This role is being hired with priority on behalf of our client. All candidates with aligned experience and backgrounds will be contacted directly by DMC for initial interviews. Thank you for your interest.