Branch Manager – Calgary

Branch Manager – Building Materials Distribution
Calgary, Alberta
Lead People. Drive Customer Success. Grow the Business.

Our client is a leading distributor of masonry and construction products serving customers across Western Canada. They are seeking a customer-focused and people-oriented Branch Manager to lead their Calgary Distribution Hub, which supports customers and branch operations throughout the Prairie Provinces.

This is an opportunity for a proven leader who is passionate about developing teams, delivering exceptional customer service, and driving business growth. Success in this role requires strong leadership skills, operational excellence, and a sales-focused mindset.

If you enjoy building high-performing teams, strengthening customer relationships, and creating a culture of accountability and service, this could be the ideal next step in your career.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop a high-performing branch team.
• Foster a positive, collaborative, and customer-focused culture.
• Support employee engagement, performance management, and ongoing development.
• Promote a culture of safety, accountability, and continuous improvement.

Customer Service & Sales Leadership

• Champion exceptional customer service across all branch activities.
• Build and maintain strong relationships with customers, contractors, builders, developers, and industry partners.
• Support business development initiatives and identify opportunities for revenue growth.
• Collaborate with sales teams to strengthen customer retention and expand market share.
• Resolve customer concerns quickly and professionally.

Branch Operations & Distribution Management

• Oversee daily branch operations, logistics, inventory, and distribution activities.
• Ensure inventory accuracy, product availability, and operational efficiency.
• Monitor branch performance metrics, service levels, and productivity.
• Identify and implement process improvements to enhance customer satisfaction and operational performance.
• Work closely with leadership to achieve business objectives and branch profitability targets.

Qualifications

• Previous experience as a Branch Manager, Operations Manager, Distribution Manager, Sales Manager, or other leadership role within a distribution, wholesale, construction, manufacturing, or customer-focused environment.
• Proven ability to lead, coach, and develop successful teams.
• Strong customer service and relationship management skills.
• Sales-oriented mindset with experience supporting business growth and customer retention.
• Experience managing branch operations, inventory, logistics, and distribution functions.
• Excellent communication, problem-solving, and organizational skills.
• Strong leadership presence with a passion for people and team development.
• Ability to balance operational excellence with a customer-first approach.

Why Join?

• Lead a key distribution hub supporting customers across the Prairie Provinces.
• Join a respected and growing organization within the construction and building materials industry.
• Opportunity to make a significant impact on team performance, customer satisfaction, and business growth.
• Competitive compensation package, benefits, and career advancement opportunities.

If you are a people-first leader who thrives on customer service, team development, operational excellence, and business growth, we encourage you to apply. #LI-LBM

DMC Recruitment has been retained for this role as an exclusive partner.