Recruiter :
Tara Reid
Position: Branch Manager
Location: Kamloops, BC
Compensation: 75,000 to 95,000
We are currently recruiting for an experienced Branch Manager to lead a high-volume retail/wholesale operation in the tools and building supply sector. This role is responsible for overseeing all aspects of branch operations, including sales, customer service, staffing, inventory management, and profitability. The successful candidate will be a hands-on leader who thrives in a fast-paced environment and enjoys building and developing high-performing teams.
Key Responsibilities
Location: Kamloops, BC
Compensation: 75,000 to 95,000
We are currently recruiting for an experienced Branch Manager to lead a high-volume retail/wholesale operation in the tools and building supply sector. This role is responsible for overseeing all aspects of branch operations, including sales, customer service, staffing, inventory management, and profitability. The successful candidate will be a hands-on leader who thrives in a fast-paced environment and enjoys building and developing high-performing teams.
Key Responsibilities
- Provide outstanding customer service by leading the team in a professional, helpful manner.
- Manage branch scheduling, shift coverage, and workforce planning.
- Recruit, train, develop, and retain top talent; conduct performance reviews and manage disciplinary actions when required.
- Delegate responsibilities, implement efficiencies, and ensure team members maintain excellent product knowledge and expertise.
- Oversee HR and payroll functions at the branch level.
- Ensure the store, warehouse, yard, and parking lot are clean, safe, and well organized.
- Maintain proficiency with the branch operating system as well as other platforms such as email, web portals, and phone systems.
- Monitor inventory control, operational accuracy, and cash handling; balance daily and make bank deposits.
- Track revenue, gross profit, and expenditures to maximize branch profitability.
- Conduct monthly health & safety inspections and ensure compliance with standards.
- Collaborate with senior leadership and provide regular reporting on branch performance.
- Ensure facilities, infrastructure, and property are properly maintained and secured.
- Support special events, training programs, and other branch initiatives as required.
- Work in accordance with company strategies, policies, and applicable regulations.
- Proven leadership experience in branch, retail, or operations management.
- Positive, customer-focused attitude with excellent communication and interpersonal skills.
- Strong organizational skills and the ability to prioritize and multitask effectively.
- Demonstrated ability to lead teams with professionalism, confidentiality, and accountability.
- Proficiency with computers, email, and web-based applications; ERP experience (e.g., Prophet 21) is an asset.
- Motivated to improve processes and committed to continuous personal and professional growth.
- Background in tools, retail, wholesale, or building materials is considered a strong asset.